Privacy policy

Privacy Policy

Last updated: 21 July 2026

Velari Brands Ltd ("Velari", "we", "our" or "us"), trading as Velari Bio3tic®, operates velaribio3tic.co.uk and is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, subscribe to our emails or otherwise interact with us.

Our website is powered by Shopify, which provides the ecommerce platform used to sell our products and services.

Please read this Privacy Policy carefully. By using our website or purchasing from us, you acknowledge that you have read and understood how we collect, use and disclose your personal information.

Personal Information We Collect

Depending on how you interact with us, we may collect the following personal information:

  • Name
  • Billing and delivery addresses
  • Email address
  • Telephone number
  • Payment information (processed securely by our payment providers)
  • Order history
  • Products viewed or added to your basket
  • Communications with our customer support team
  • Account information (if you choose to create an account)
  • Device information, including your IP address, browser type and operating system
  • Information about how you use our website, including pages visited and actions taken

How We Collect Your Information

We collect personal information:

  • Directly from you when you place an order, contact us, subscribe to our emails or create an account.
  • Automatically through cookies and similar technologies when you use our website.
  • From trusted service providers who help us operate our business.
  • From third-party partners where permitted by law.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.
  • Arrange delivery of your purchases.
  • Process returns and refunds.
  • Provide customer support.
  • Communicate with you about your orders.
  • Improve our website, products and customer experience.
  • Detect and help prevent fraud.
  • Comply with our legal and regulatory obligations.

Where you have given your consent, we may also use your personal information to send you marketing communications about Velari products, offers and updates. You can unsubscribe from marketing emails at any time using the unsubscribe option included in our emails.

Sharing Your Information

We only share your personal information where necessary to operate our business.

This may include sharing information with:

  • Shopify, who hosts our online store.
  • Payment providers.
  • Fulfilment and delivery partners.
  • Email marketing providers.
  • Technology and IT service providers.
  • Professional advisers where necessary.
  • Government authorities or regulators where required by law.

We do not sell your personal information.

Shopify

Our website is hosted by Shopify, who may process certain personal information in order to provide and improve the services available through our website.

For more information about how Shopify processes personal information or to exercise any rights relating to information processed by Shopify, please refer to the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies

We use cookies and similar technologies to help our website function, remember your preferences, analyse website performance and, where you have given your consent, support personalised advertising.

You can manage your cookie preferences at any time using the cookie settings available on our website.

Marketing Communications

If you choose to receive marketing communications from us, we may send you updates about new products, exclusive offers and news from Velari.

You can withdraw your consent at any time by using the unsubscribe option included in our emails or by contacting us directly.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes set out in this Privacy Policy, including meeting our legal, accounting and regulatory obligations.

Your Rights

Depending on where you live, you may have rights in relation to your personal information, including the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete personal information.
  • Request deletion of your personal information where applicable.
  • Restrict or object to certain types of processing.
  • Withdraw your consent where processing is based on consent.
  • Request a copy of your personal information.
  • Request that your personal information is transferred to another organisation where applicable.

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our website and products are not intended for children, and we do not knowingly collect personal information from children.

International Transfers

Some of the service providers we use may process personal information outside the United Kingdom or European Economic Area.

Where this occurs, appropriate safeguards are used to protect your personal information in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or the way we process personal information.

The most recent version will always be available on this page.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights or would like more information about how we process your personal information, please contact us:

Velari Brands Ltd
66 Paul Street
London
EC2A 4NA
United Kingdom

Email: info@velaribio3tic.co.uk