Shipping policy

SHIPPING POLICY

Last updated: 21 July 2026

Velari Brands Ltd ("Velari", "we", "our" or "us"), trading as Velari Bio3tic®, ships all orders from within the United Kingdom.

This Shipping Policy explains how we process, dispatch and deliver orders placed through velaribio3tic.co.uk.

UK Delivery

We currently deliver to addresses within the United Kingdom only.

Complimentary UK delivery is included with every order.

Estimated delivery times are:

  • Standard Delivery (Royal Mail Tracked 48): 2–4 working days
  • Express Delivery: 1–2 working days (where available)

Delivery times are estimates only and are not guaranteed.

Order Processing

Orders are typically processed within 1–2 working days.

Orders placed on weekends or public holidays will be processed on the next working day.

During busy periods, product launches or promotional events, processing times may occasionally be longer.

Subscription Orders

All subscription orders include complimentary UK delivery.

Recurring orders are automatically dispatched according to your selected delivery schedule.

You can manage, pause, skip or cancel your subscription at any time through your customer account or by contacting us.

For more information, please refer to our Subscription Policy.

Tracking Your Order

Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.

Delivery Delays

Whilst we always aim to deliver within the estimated delivery times, delays can occasionally occur due to circumstances outside our reasonable control, including:

  • Courier delays
  • Severe weather conditions
  • Public holidays
  • Industrial action
  • High seasonal demand

If your order is significantly delayed, we'll do our best to keep you informed.

Delivery Address

Please ensure your delivery address is entered correctly before placing your order.

Unfortunately, we're unable to accept responsibility for orders shipped to an address entered incorrectly at checkout.

If you notice an error after placing your order, please contact us as soon as possible. Whilst we'll always try to help, we're unable to guarantee changes once an order has entered processing.

Lost or Missing Parcels

If your order hasn't arrived within the expected delivery timeframe, please contact us at info@velaribio3tic.co.uk.

We'll work with the delivery provider to investigate and resolve the issue as quickly as possible.

Delivery Locations

We currently deliver within the United Kingdom only.

If international delivery becomes available in the future, this policy will be updated accordingly.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Velari Brands Ltd
66 Paul Street
London
EC2A 4NA
United Kingdom

Email: info@velaribio3tic.co.uk