Terms of service
TERMS OF SERVICE
Last updated: 21 July 2026
These Terms of Service ("Terms") govern your access to and use of velaribio3tic.co.uk (the "Website") and any purchases made through it.
The Website is owned and operated by Velari Brands Ltd, trading as Velari Bio3tic® ("Velari", "we", "our" or "us").
Please read these Terms carefully before using our Website or placing an order. By accessing the Website or purchasing our products, you confirm that you accept these Terms and agree to be bound by them. If you do not agree to these Terms, you should not use our Website.
These Terms should be read alongside our Privacy Policy, Shipping Policy, Return & Refund Policy, Purchase Options Cancellation Policy, and any other policies referenced on this Website.
Nothing in these Terms limits or excludes any rights you have under applicable consumer protection laws.
1. About Us
Velari Brands Ltd is a company registered in England and Wales.
Company Registration Number
17027165
Business Address
66 Paul Street
London
EC2A 4NA
United Kingdom
Throughout these Terms, references to "Velari", "we", "our" or "us" mean Velari Brands Ltd, trading as Velari Bio3tic®.
References to "you" and "your" mean any individual accessing this Website or purchasing products from us.
2. Acceptance of These Terms
By accessing this Website, creating an account, placing an order or subscribing to our services, you agree to comply with these Terms.
If you are purchasing products on behalf of another person or organisation, you confirm that you have the authority to do so.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
3. Using Our Website
You agree to use this Website responsibly and only for lawful purposes.
You must not:
- use the Website in any way that breaches applicable laws or regulations;
- knowingly introduce viruses, malware or other harmful technology;
- attempt to gain unauthorised access to the Website, our servers or connected systems;
- interfere with the security, functionality or availability of the Website;
- copy, reproduce, distribute or commercially exploit any part of the Website without our prior written permission;
- use automated software, bots or data extraction tools to scrape or collect information from the Website without our consent;
- use the Website in any manner that could damage our reputation or interfere with other users' experience.
We reserve the right to suspend or restrict access to the Website where we reasonably believe these Terms have been breached or where necessary to protect the security or integrity of our services.
4. Customer Accounts
You may choose to create an account when placing an order.
You are responsible for maintaining the confidentiality of your account credentials and for all activity carried out using your account.
You agree to provide accurate, complete and up-to-date information when creating an account or placing an order.
If any of your information changes, you should update your account promptly.
We reserve the right to suspend or close an account where we reasonably believe inaccurate information has been provided, fraudulent activity has occurred or these Terms have been breached.
5. Product Information
We take reasonable care to ensure that all product descriptions, ingredient information, pricing, photographs and other content published on our Website are accurate at the time of publication.
However:
- product images are provided for illustrative purposes and may vary slightly from the product you receive;
- colours may appear differently depending on your device or screen settings;
- packaging, labelling and presentation may change from time to time without affecting the quality, composition or intended use of the product;
- occasional typographical errors or inaccuracies may occur.
We reserve the right to correct any errors, inaccuracies or omissions and to update Website content at any time without prior notice.
Nothing on this Website forms part of a contractual description of a product except as required by applicable law.
6. Health & Food Supplement Information
Velari Bio3tic® is sold as a food supplement.
Food supplements should be used only as directed and should not be used as a substitute for a varied, balanced diet and a healthy lifestyle.
The information provided on this Website is intended for general informational purposes only and should not be regarded as medical advice, diagnosis or treatment.
Always read the product label before use.
If you are pregnant, breastfeeding, taking prescription medication, have an existing medical condition or are under the supervision of a healthcare professional, you should seek appropriate medical advice before using our products.
If you experience an adverse reaction after using one of our products, discontinue use immediately and seek medical advice where appropriate.
Statements made on this Website have not been evaluated by the Medicines and Healthcare products Regulatory Agency (MHRA).
Our products are not intended to diagnose, treat, cure or prevent any disease.
7. Eligibility to Purchase
By placing an order through our Website, you confirm that:
- you are at least 18 years of age;
- you have the legal capacity to enter into a binding contract;
- the information you provide is accurate and complete;
- you are authorised to use the payment method provided.
We reserve the right to refuse orders where these conditions are not met.
8. Orders & Contract Formation
All orders placed through our Website are subject to acceptance and availability.
After placing an order, you'll receive an email acknowledging that we've received your order. This acknowledgement confirms receipt of your order but does not constitute acceptance.
A legally binding contract between you and Velari is formed only when your order has been dispatched and you receive a dispatch confirmation email.
Until that point, we reserve the right to refuse or cancel an order for reasons including, but not limited to:
- the product is unavailable;
- payment cannot be authorised or has failed;
- pricing or product information contains an obvious error;
- we reasonably suspect fraudulent or unlawful activity;
- delivery to the requested address is not possible;
- circumstances outside our reasonable control prevent us from fulfilling the order.
Where payment has already been taken for an order that is subsequently cancelled, we'll issue a refund to your original payment method as soon as reasonably practicable.
9. Prices & Payment
All prices displayed on our Website are in Pounds Sterling (£) and include Value Added Tax (VAT) where applicable.
Delivery charges, where applicable, will be clearly displayed during checkout before you complete your purchase.
We accept payment using the payment methods displayed at checkout. By submitting your payment information, you confirm that you are authorised to use the selected payment method.
Payment must be successfully authorised before your order can be processed and dispatched.
Whilst we make every effort to ensure that prices displayed on our Website are accurate, genuine errors may occasionally occur. If we discover an obvious pricing error before dispatch, we'll contact you to explain the situation and give you the option to proceed at the correct price or cancel your order for a full refund.
We reserve the right to change our prices at any time. Any price changes will not affect orders that have already been accepted.
10. Product Availability
All products are offered subject to availability.
From time to time, products may become temporarily unavailable or out of stock. We reserve the right to limit quantities purchased where reasonably necessary, including during promotional periods or product launches.
If we are unable to fulfil your order after payment has been received, we'll notify you as soon as reasonably practicable and issue a full refund for any unavailable items.
We may discontinue, replace or update products at any time without prior notice.
11. Delivery
We currently deliver within the United Kingdom.
Information about delivery methods, estimated delivery times and shipping charges can be found in our Shipping Policy.
Delivery timeframes shown on our Website are estimates only and are not guaranteed.
Ownership of the products passes to you once they have been delivered to the delivery address provided in your order.
Responsibility for the products transfers to you upon delivery.
If your order is returned to us because the delivery address provided was incorrect or because delivery could not be completed after reasonable attempts by the courier, we may charge the cost of re-delivery before sending the order again.
12. Returns & Refunds
We want you to feel confident when purchasing from Velari.
Our returns process, eligibility requirements and 30-Day First Order Guarantee are set out in our Return & Refund Policy, which forms part of these Terms.
Nothing in these Terms limits or excludes your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.
13. Subscription Orders
Certain products may be available as recurring subscriptions.
By purchasing a subscription, you authorise us to automatically charge your selected payment method at the frequency chosen during checkout until your subscription is paused or cancelled.
You may manage, pause, skip or cancel your subscription at any time through your customer account or by contacting us.
Full details of how subscriptions operate are available in our Purchase Options Cancellation Policy.
Subscription pricing, discounts and benefits apply only whilst your subscription remains active.
We reserve the right to amend subscription pricing or subscription benefits in the future. If we do so, we'll provide reasonable notice before any changes take effect.
14. Promotional Offers & Discount Codes
From time to time, we may offer promotional discounts, introductory offers or discount codes.
Unless expressly stated otherwise:
- promotional offers cannot be combined with any other offer or discount;
- discount codes have no cash value and cannot be exchanged for cash or credit;
- promotional offers apply only during the stated promotional period;
- promotional offers may be withdrawn, amended or extended at our discretion.
Where an order is refunded, any promotional discount applied may be taken into account when calculating the refund due.
If we reasonably believe a promotional offer or discount code has been used fraudulently, in breach of these Terms or contrary to its intended purpose, we reserve the right to refuse or cancel the affected order.
15. Order Cancellation by You
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
We'll do our best to accommodate your request. However, once an order has entered processing or has been dispatched, we cannot guarantee that it can be cancelled before delivery.
Where cancellation is no longer possible, you may still be entitled to return the product in accordance with our Return & Refund Policy and your statutory rights.
16. Order Cancellation by Us
We reserve the right to refuse or cancel an order before dispatch where reasonably necessary.
This may include circumstances where:
- a product is unavailable;
- payment cannot be authorised;
- an obvious pricing or product description error has occurred;
- we reasonably suspect fraud or unlawful activity;
- we are unable to deliver to the address provided;
- fulfilment is prevented by circumstances outside our reasonable control.
Where payment has already been taken for an order that is cancelled by us, we'll issue a refund to your original payment method as soon as reasonably practicable.
17. Product Recalls & Safety
Customer safety is extremely important to us.
If we ever identify a product that may present a safety concern or if a product recall becomes necessary, we'll take appropriate action in accordance with applicable legal and regulatory requirements.
Where appropriate, affected customers will be contacted using the information provided when placing their order.
If you're asked to stop using a product or return it to us as part of a recall, we'll provide clear instructions on the steps to take and explain any replacement or refund arrangements that apply.
18. Intellectual Property
All intellectual property rights in this Website are owned by or licensed to Velari Brands Ltd.
This includes, but is not limited to:
- the Velari® and Velari Bio3tic® names;
- logos and trademarks;
- product names and branding;
- website design and layout;
- text, graphics and icons;
- product photography and videos;
- packaging designs;
- marketing materials;
- downloadable content; and
- all other content published on this Website.
These materials are protected by copyright, trade mark and other intellectual property laws.
Nothing in these Terms grants you any ownership rights in our intellectual property.
You may access and use the Website for your own personal, non-commercial use only.
You must not, without our prior written permission:
- copy, reproduce or distribute Website content;
- modify or adapt our content;
- use our branding or trademarks;
- create derivative works based on our content;
- use our content for commercial purposes;
- frame or mirror any part of this Website.
Unauthorised use of our intellectual property may result in legal action.
19. Customer Reviews & User Content
If you choose to submit a review, testimonial, photograph, comment or other content to us, you confirm that:
- the content is your own or you have permission to share it;
- it does not infringe the rights of another person;
- it is accurate to the best of your knowledge;
- it is not misleading, defamatory, offensive, abusive or unlawful.
By submitting content to us, you grant Velari Brands Ltd a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display and adapt that content for the purposes of operating, promoting and improving our business.
Where reasonable, we'll seek your permission before using identifiable customer content in advertising or marketing materials.
We reserve the right to remove or decline to publish any content at our discretion.
20. Acceptable Use
You agree not to use this Website:
- for any unlawful purpose;
- to commit fraud or facilitate fraudulent activity;
- to transmit malicious software or harmful code;
- to interfere with the operation or security of the Website;
- to gain unauthorised access to our systems;
- to harvest customer information or personal data;
- to impersonate another person or organisation;
- in any way that could damage our reputation or the experience of other users.
We may suspend or restrict access where we reasonably believe these Terms have been breached.
21. Website Security
We take reasonable technical and organisational measures to protect the security and integrity of our Website.
However, no website or internet transmission can be guaranteed to be completely secure.
You are responsible for ensuring that any device used to access our Website is protected by appropriate security measures, including up-to-date antivirus software where appropriate.
You must not knowingly introduce viruses, malware, ransomware or any other harmful material onto our Website.
Any attempt to interfere with the security or operation of our Website may be reported to the relevant authorities.
22. Website Availability
We aim to keep our Website available at all times.
However, access may occasionally be interrupted due to:
- routine maintenance;
- software updates;
- technical issues;
- security incidents;
- internet service interruptions; or
- circumstances outside our reasonable control.
We do not guarantee that the Website will always be available or operate without interruption.
We may suspend, withdraw or modify all or part of the Website where reasonably necessary.
23. Third-Party Websites & Services
Our Website may contain links to third-party websites, products or services for your convenience.
These websites operate independently from Velari and have their own terms, policies and privacy practices.
We do not control and are not responsible for the content, availability or practices of third-party websites.
Accessing third-party websites is entirely at your own risk.
24. Accuracy of Website Information
Whilst we make every reasonable effort to ensure the information published on our Website is accurate and up to date, we cannot guarantee that all content will always be complete, accurate or free from errors.
Information on this Website is provided for general information only and should not be relied upon as professional or medical advice.
We reserve the right to correct errors, update information or amend content at any time without prior notice.
25. Changes to Products
We continually review and improve our products.
Accordingly, we may update or make changes to:
- product formulations (where legally permitted);
- packaging;
- labelling;
- product photography;
- product descriptions; and
- other product-related information.
Any such changes will not affect products that have already been dispatched.
Where a significant change affects an existing subscription product, we'll provide reasonable notice where appropriate.
26. Changes to the Website
We may update, modify or discontinue any part of this Website at any time.
This may include changes to:
- Website functionality;
- product information;
- educational content;
- pricing;
- promotions;
- design and layout.
We do not guarantee that any particular feature or content will always remain available.
27. Accessibility
We're committed to making our Website as accessible and user-friendly as reasonably possible.
If you experience difficulty accessing any part of the Website or require information in an alternative format, please contact us at info@velaribio3tic.co.uk.
We'll make reasonable efforts to assist you wherever possible.
28. Limitation of Liability
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under the laws of England and Wales, including liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- defective products under applicable consumer protection legislation; or
- any other liability that cannot legally be excluded or limited.
Subject to the above, and to the fullest extent permitted by law, Velari Brands Ltd shall not be liable for any indirect, incidental, special or consequential loss arising from your use of the Website or the purchase or use of our products.
We are responsible only for losses that are reasonably foreseeable as a direct result of our breach of these Terms or our negligence.
Nothing in these Terms affects your statutory rights as a consumer.
29. Consumer Rights
If you're purchasing products as a consumer, you benefit from legal rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable consumer protection legislation.
Nothing in these Terms, or in any of our policies, limits or excludes those rights.
Where any provision of these Terms conflicts with mandatory consumer protection legislation, the relevant law shall prevail.
30. Indemnity
You agree to be responsible for any loss, damage, liability, cost or expense reasonably incurred by Velari Brands Ltd as a direct result of your breach of these Terms or your unlawful misuse of the Website.
This clause does not apply where the loss results from our own negligence or breach of these Terms.
31. Force Majeure
We shall not be responsible for any delay or failure to perform our obligations where that delay or failure results from events beyond our reasonable control.
Such events may include, but are not limited to:
- natural disasters;
- severe weather;
- fire or flood;
- epidemic or pandemic;
- acts of government;
- war or civil unrest;
- industrial disputes;
- cyber attacks;
- failure of telecommunications or internet services;
- disruption to courier or transport networks; or
- interruptions affecting suppliers or manufacturers beyond our reasonable control.
Where such circumstances continue for an extended period, we may cancel affected orders and provide an appropriate refund where payment has already been received.
32. Severability
If any provision of these Terms is found by a court or other competent authority to be unlawful, invalid or unenforceable, that provision shall be treated as removed only to the extent necessary.
The remainder of these Terms shall continue in full force and effect.
33. No Waiver
If we delay or choose not to enforce any right or provision under these Terms, this shall not prevent us from enforcing that right or provision at a later date.
Any waiver must be made in writing and shall apply only to the specific circumstances for which it is given.
34. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Purchase Options Cancellation Policy and any other policies expressly referred to on our Website, constitute the entire agreement between you and Velari Brands Ltd relating to your use of the Website and the purchase of our products.
They replace any previous agreements, understandings or representations relating to the same subject matter.
Nothing in this clause limits liability for fraud or fraudulent misrepresentation.
35. Assignment
We may transfer or assign our rights and obligations under these Terms where reasonably necessary, including as part of a business sale, merger, corporate reorganisation or transfer of assets.
Any such transfer will not affect your statutory rights.
You may not transfer your rights or obligations under these Terms without our prior written consent.
36. Electronic Communications
By using our Website or communicating with us electronically, you agree that we may communicate with you by email or through your customer account where appropriate.
Electronic communications satisfy any legal requirement that communications be in writing, except where applicable law requires otherwise.
37. Privacy & Personal Information
We process your personal information in accordance with our Privacy Policy.
By using our Website, you acknowledge that your personal information will be collected, used and stored as described in that policy.
Further information about how we protect your privacy and your rights under UK data protection law can be found in our Privacy Policy.
38. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, legal obligations, products or Website.
The most recent version will always be published on this page together with the date it was last updated.
Any changes will apply from the date they are published unless otherwise required by law.
39. Governing Law & Jurisdiction
These Terms, and any dispute or claim arising from them or relating to your use of the Website or purchase of our products, shall be governed by the laws of England and Wales.
If you're a consumer resident in England or Wales, you may bring legal proceedings in the courts of England and Wales.
If you're resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home jurisdiction where permitted by applicable law.
Nothing in these Terms limits any mandatory legal rights available to consumers under applicable law.
40. Contact Us
If you have any questions about these Terms of Service, please contact us:
Velari Brands Ltd
66 Paul Street
London
EC2A 4NA
United Kingdom
Email: info@velaribio3tic.co.uk