Refund policy

Return & Refund Policy

Returns & 30-Day First Order Guarantee

We want you to feel confident when trying Velari Bio3tic®.

If you're purchasing Velari Bio3tic® for the first time and wish to make use of our 30-Day First Order Guarantee, you may request a refund within 30 days of delivery.

To request a refund, please contact us at info@velaribio3tic.co.uk, quoting your order number and providing a brief explanation of your request.

Our 30-Day First Order Guarantee

Our guarantee is designed to give first-time customers the confidence to try Velari Bio3tic®.

The guarantee:

  • Applies only to your first purchase of Velari Bio3tic®.
  • Is limited to one refund per customer or household.
  • Does not apply to subscription renewals or subsequent orders.
  • Applies only to purchases made directly from velaribio3tic.co.uk.
  • Is intended for genuine first-time customers wishing to try Velari Bio3tic®.

Each request will be assessed fairly and in accordance with this policy.

We reserve the right to refuse refund requests where we reasonably believe this guarantee is being misused or abused.

Standard Returns

For all other returns, products must be:

  • Unopened
  • Unused
  • Sealed (where applicable)
  • In their original condition and packaging

Due to the nature of food supplements, we cannot accept returns of opened products unless they are faulty, damaged or supplied in error.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us within 48 hours of delivery by emailing info@velaribio3tic.co.uk.

Where possible, please include:

  • Your order number
  • A brief description of the issue
  • Photographs of the product and any packaging damage

We'll investigate the issue promptly and work with you to provide an appropriate resolution.

Refunds

Once your return or refund request has been approved, refunds will be issued to your original payment method.

Depending on your payment provider, it may take several working days for the refunded amount to appear in your account.

Your Statutory Rights

Nothing in this policy affects your statutory rights under applicable UK consumer law.